Q1:
What is LCR?
LCR stands for Least Cost Routing, which
simply means cheaper phone calls. On average we save our customers about 30% to
70% against their BT bills.
Q2:
How can Celcoms cut down my call charges?
By working with alternative 1st class carriers
who have much lower overheads than BT we are able to provide you high quality
calls with much cheaper call charges.
Q3:
Do I need to purchase any hardware?
NO! Some other LCR companies need to
re-programme your telephone system, or install a smart box in your premises to
route your calls. The danger of these options is that they have higher rates of
leakage due to the programming or hardware error. Leakage will result in an
unpleasant surprise when customers receive a huge bill from BT (because some
calls leak to BT) while they think they’re paying cheaper rates for their
calls.
As for Celcoms, we use CPS technology which
enables us to route your calls directly through BT’s switch, then we route
them through a pre-designated carrier of our choice. CPS cuts down the leakage
to nearly 0% and no visit to your premises is needed.
Q4:
Are there any minimum specifications you require on my telephone
system?
NO! As long as you have BT installed lines we
can route the calls for you.
Q5:
Do I need to change my telephone number?
NO! Your BT numbers will be retained.
Q6:
How long does it take for connection?
After we receive your signed Celcoms agreement
and Direct Debit mandate, it takes about 10-15 working days for your lines to
go live with Celcoms. You will receive a letter from BT stating the switch over
date.
Q7:
Who will invoice me for the call charges?
You will pay all your outgoing call charges to
Celcoms. We’ll send you an invoice and itemised bill (free of charge)
every month. You only need to pay BT for your line rental.
Q8:
How much does it cost me to sign up with Celcoms?
NOTHING!! It’s totally FREE to sign up
with Celcoms LCR service.
Q9:
Is there any minimum contract term?
NO! Unlike other telecom companies who request
at least 6 –12 months minimum contract, there is no minimum contract term
for Celcoms LCR because we are so confident about our high quality service.
Q10: Is there any minimum call charge for calls shorter than one minute?
No. Unlike BT's 4.2p/min minimum call charge,
Celcoms do not apply any minimum call charge to our customers. Considering an
average 40% of business calls are less than 1 minute, Celcoms's "bill by
second" feature is another add-on to savings you can make through us.
Q11: How many pence per minute do I pay for each call after I sign-up with
Celcoms?
For detailed per minute pricing for each
destination please Contact us
