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New Migration Process
A new process effective from 31st July 2004 has
been put in place to speed up the time it takes to migrate an ADSL connection
from one ISP to another. The lead time is reduced to approximately 1 week.
Before placing a migration order we now need you to provide us with a Migration
Authorisation Code (MAC). The MAC will be provided by the losing ISP in
addition to the CBUK number that is currently required. When the losing ISP
provides the MAC they are confirming their agreement to allow the migration to
go ahead.
The format of the MAC is 10 or 12 alphanumeric
characters followed by a "/" and then 5 alphanumeric characters ie
FTIP12345678/CB12N.
The MAC will have a validity period of 30 days
from the date of request by the losing ISP. The losing ISP will need to request
the MAC from BT using either eCo or XML.
A migration is the process used to move an
existing ADSL connection from one ISP to another without any downtime. A
migration must be for an exact like-for-like product, ie if you already have a
BT installed S500 product then you must migrate the same product. Once the
connection has been migrated, then regrades can be initiated to change the
product. Please ensure that you do not cease the ADSL connection during the
migration process, if it is ceased then the migration will not be able to take
place.
You will need to know the name of your current
ISP and the CBUK number. The CBUK is the circuit reference and you will be able
to find this out from your current ISP.
The products that you may
have, are listed below:
| Product |
Contention |
Download |
Installation type |
Characteristics of initial installation |
| USB 500 |
50:1 |
512
Kb |
BT
Installed |
A modem would have been supplied when the
BT engineer installed the ADSL. The BT faceplate on the wall will have two
sockets, one for the modem and one for the telephone. |
| S500 |
20:1 |
512
Kb |
BT
Installed |
A router would have been supplied when
the BT engineer installed the ADSL. The BT faceplace on the wall will have two
sockets, one for the router and one for the telephone. |
| S1000 |
20:1 |
1 Mb |
BT
Installed |
A router would have been supplied when
the BT engineer installed the ADSL. The BT faceplace on the wall will have two
sockets, one for the router and one for the telephone. |
| S2000 |
20:1 |
2 Mb |
BT
Installed |
A router would have been supplied when
the BT engineer installed the ADSL. The BT faceplace on the wall will have two
sockets, one for the router and one for the telephone. |
| Home
500 |
50:1 |
512
Kb |
Wires
Only |
A BT engineer would not visit, a
microfilter will be in use to connect the modem/router to the BT
faceplate. |
| Home
1000 |
50:1 |
1 Mb |
Wires
Only |
A BT engineer would not visit, a
microfilter will be in use to connect the modem/router to the BT
faceplate. |
| Office
500 |
20:1 |
512
Kb |
Wires
Only |
A BT engineer would not visit, a
microfilter will be in use to connect the modem/router to the BT
faceplate. |
| Office
1000 |
20:1 |
1 Mb |
Wires
Only |
A BT engineer would not visit, a
microfilter will be in use to connect the modem/router to the BT
faceplate. |
| Office
2000 |
20:1 |
2 Mb |
Wires
Only |
A BT engineer would not visit, a
microfilter will be in use to connect the modem/router to the BT
faceplate. |
The cost of migrating an ADSL connection is
£20.00 + VAT. Rejections will occur where any information given is
incorrect, ie incorrect CBUK number, incorrect ISP details, incorrect product,
incorrect telephone number, incorrect address, no ADSL service on line, etc.
Please be aware that penalty charges of £5.00 + VAT per rejection will
apply.
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